FAQs

WHAT IS CYCLE LABS ?

Cycle Labs is an established bicycle retailer in Singapore. We have partnered with several brands and we can get you the bicycle of your choice, purpose, and budget. Once you have selected a bicycle, we will take you through complimentary fitting process, and even have the bicycle delivered to your doorstep.

We also do not operate like bike dealerships, in fact we’re complete opposites. Unlike bike dealerships, we don’t charge stupendous price on the seller or the buyer. We aim to deliver our seller a valuable trading and consignment service at reasonable rate to benefit our buyer. 

WHY BUY FROM US AS OPPOSED TO OTHER RETAILERS ?

We usually offer much better bike options and ensure that after servicing/detailing your bikes are much more pleasurable to ride – whether in the city or the long cruise! Moreover to make your bike purchase smooth and hassle-free, we provide complimentary fittings to ensure you can ride the bike off immediately at no further cost.

DOES CYCLE LABS  OFFER AFTER-SALES SERVICES ?

Yes, we do ! Feel free to direct us all your inquiries even after your purchase ! We are more than happy to answer to all your bicycle needs.

IN A NUTSHELL, WE TREAT YOU AS A V.I.P CUSTOMER !     

DO I NEED TO NEGOTIATE THE PRICE ?

No. We will never over-quote the price of a bike and expect customers to haggle. Our prices are among the most competitive as per industry standard and this can be verified online.

DOES CYCLE LABS  CHARGE ANY FEES FOR CONSIGNMENT SERVICES ?

Yes we do, at a reasonable fixed rate of 15% of the selling price. We believe in the work we do and we give our best to it ! We do not charge any monthly recurring charges so you do not have to worry if your bike is not sold after the consignment period. NO HIDDEN COST ! 

(In short, you can have your bike back at zero cost if your bike is not sold within the consignment period)

DO I HAVE ACCESS TO MY BICYCLE AFTER CONSIGNING IT ?

We are dedicated to ensure your bike is sold within the consignment period ! Thus, we appreciate your understanding to reserve your bicycle during the consignment period to facilitate the backend task, viewing and advertising process. 

WHAT DOCUMENT OR PAPERWORK IS REQUIRED FOR CONSIGNMENT ? 

We will sign a consignment agreement and bicycle inspection checklist. Bring along your identification card and some documents like receipts, manuals and certificate (If applicable).    

HOW DO I DETERMINE MY BICYCLE'S WORTH ? 

Absolutely ! We are the expert in the current classic/premium/exotic pre-loved bicycle. We also utilise on the advanced online appraisal tools to compare with the current market of the similar bicycles. 

HOW LONG WILL IT TAKES TO SELL MY BICYCLE?

Typically most bicycles sell within 7-60 days.  

DOES CYCLE LABS  CHARGE ANY FEES FOR PRODUCT SOURCING ?

No. We tap on the extensive connection with our suppliers and we do our best to source for your dream bike at your desired price !  

DO ALL BICYCLES COME WITH A WARRANTY ?

Yes, all our bicycles come with 14 days of warranty (Excluding personal's damage, wear and tear). There are boon and bane to pre-owned bikes, we suggest you head down to our store view and test ride it before your purchase !

ARE THERE CERTAIN TIPS TO KEEP IN MIND BEFORE BUYING A PRE-OWNED BICYCLE ?

The most important thing is to do proper research. Buying a bicycle may seem like an overwhelming process because of the multitude of options available out there. Do your research online, shortlist 3 to 4 bicycles according to your budget, size (height) and any other pre-requisite before heading over for a test ride. If you wish to seek for our advice feel free to email us at cyclelabssg@gmail.com